Interacting with Computers
Same trust, different paths: how older adults reach similar AI trust through use and non-use
Abstract As AI systems become increasingly prevalent, older adults engage with them through diverse approaches, ranging from active use to deliberate non-use. But how does trust in AI differ across these orientations? Our explanatory sequential mixed-methods study, including a survey (n = 217) and interviews (n = 20), reveals a paradox: older adults who actively use AI and those who intentionally choose not to report similarly moderate levels of trust, yet arrive at that trust through fundamentally different pathwa …