Quality Management in Health Care
From Silence to Systems: A System-Level Response to the Second Victim Crisis
Background and Objectives: The second victim phenomenon refers to the emotional and psychological distress experienced by health care professionals following involvement in adverse patient events. Despite increasing awareness, institutional responses remain inconsistent, while support systems are often fragmented or even lacking. This presents significant implications for health care workers’ well-being, patient safety, and organizational culture. This integrative literature review aims to (1) examine the experienc …