Lentera Perawat
Factors associated with the utilization of the mobile national health insurance online queue system at community health center: A cross-sectional study
Background: The use of the National Health Insurance (M-JKN) mobile online queue system aims to improve the efficiency, safety, and quality of health services. However, it is often hindered by network errors or patients’ lack of proficiency in using the system. Analysis of the utilization of the M-JKN mobile online queue system remains under-researched. Objective: This study aims to analyze the utilization of the M-JKN online queue system at the Mekarsari Community Health Center in Banyuasin Regency. Methods: This …