Malahayati Nursing Journal
Pengaruh Mutu Pelayanan Kesehatan Terhadap Kepuasan Pasien di Unit Rawat Jalan Rumah Sakit Umum Daerah Kabupaten Rote Ndao
ABSTRACT The quality of healthcare services in hospitals is a key factor in determining service success and patient satisfaction. Healthcare quality includes five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This study aims to analyze the influence of healthcare service quality on patient satisfaction in the outpatient unit of Rote Ndao District General Hospital. This study used a cross-sectional design with a survey method. The sample consisted of 94 outpatients selected as responden …