Journal of Medical Internet Research
Consumer and Patient Health Information Seeking With Generative AI Tools: Scoping Review of Facilitators and Barriers
Background Generative AI (GenAI) tools powered by large language models (LLMs) are increasingly used by the public to seek health information. Unlike traditional web search, these systems generate conversational responses that may alter how users assess credibility, manage uncertainty, verify information, and decide whether to consult clinicians. As GenAI becomes more embedded in everyday health information practices, a clearer synthesis of the emerging empirical evidence is needed. Objective This scoping review ma …