The Role of the Public Complaints Commission (PCC) in Protecting Workers’ Rights in Benue State

Vollständiger Abstract

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The Public Complaint Commission's (PCC) role in defending workers' rights in Benue State, Nigeria, is examined in this study. The study is entirely qualitative and uses information from 15 key informants, including PCC employees and employees who filed complaints. The results demonstrated the widespread violations of workers' rights in Benue State, including late pay, unpaid overtime, arbitrary deductions, hazardous working conditions, discrimination, and favoritism among civil servants. The results also demonstrated that PCC intervened through follow-up, awareness campaigns, mediation, and complaint documentation, all of which were successful in resolving some complaints and disputes and guaranteeing accountability. The findings, however, showed that PCC's ability to do its job well is hindered by a lack of staff, funds, and enforcement mechanisms, as well as fear of reprisal and insufficient coordination amongst agencies. The study suggests that PCC should urgently establish frequent monitoring and evaluation of workplaces where complaints have been resolved, so ensuring ongoing improvements, preventing new violations, and fostering accountability.